spur.promo
Effective Date: 30/08/2024
At https://spur.promo (the "Website"), operated by Spur Technologies Ltd, we stand behind the quality of our promotional services and are committed to ensuring the satisfaction of our customers. Our Returns Policy is designed to be transparent and fair, outlining the circumstances under which refunds and returns are processed.
1 · Service guarantee
We guarantee the specified number of plays, views, or engagements as per the details of each order. If we fail to meet the guaranteed metrics within the estimated timeframe, we commit to providing dedicated support to resolve the issue.
2 · Eligibility for returns
Returns in the context of our services refer to refunds or credits towards future purchases. Customers are eligible for a return under the following conditions:
Failure to deliver: If we fail to deliver the promised service within the specified timeframe, customers may request a return.
Service discrepancies: In cases where the delivered service significantly deviates from what was ordered, a return may be requested.
3 · Requesting a return
To request a return, customers must contact our customer support within 30 days from the date of purchase, providing:
- Order details
- Reason for return
- Any evidence supporting the request
4 · Exclusions
The following scenarios are generally excluded from eligibility for returns:
- Dissatisfaction due to unrealistic expectations not aligned with the service descriptions provided.
- Orders that have been partially completed, where the discrepancy does not significantly impact the overall service provided.
- Any issues arising from the client's actions that contradict our recommendations or requirements specified at the time of purchase (e.g., using multiple promotions for the same content concurrently from different providers).
5 · Processing returns
Upon receiving a return request, Spur Technologies Ltd will evaluate the claim based on the information provided and the nature of the service. If approved, we will process the return in the form of a refund to the original payment method or as credit towards future purchases, at our discretion. Please allow a reasonable timeframe for the return to be processed.
6 · Modification of Returns Policy
Spur Technologies Ltd Preserves the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the Return Policy periodically for any updates.
7 · Contact information
For any questions regarding this Return Policy or to initiate a return request, please contact is through the contact information provided on our website or by emailing us at info@spur.contact.